Warranty Information

Hardware Limited Warranty

Limited Warranty for Hardware Products

Slate Digital warrants that its hardware will be free from defects in materials and workmanship, for two (2) years after it has been acquired by the first user when given normal, proper and intended usage. Slate Digital will repair or replace nonconforming product (or a component thereof) that is returned to Slate Digital within the warranty term at no charge. This warranty applies to products purchased from an authorized dealer. You may have additional consumer rights under local laws. Slate Digital will provide two (2) years or the minimum warranty term required by applicable law.

Warranty Recipient

The limited warranty applies only to genuine Slate Digital products when sold by a Slate Digital Authorized reseller, distributor or dealer.

Exclusions from Warranty

This warranty does not cover problems caused by your acts, the acts of others, or events beyond Slate Digitalโ€™s reasonable control. Slate Digital does not warrant that use of Slate Digital products will be uninterrupted or error-free. This limited warranty does not apply to expendable components and is void if the product serial numbers have been removed. Slate Digital has no obligation under this warranty to repair or replace products damaged as a
result of

  1. Normal wear and tear
  2. Improper or unauthorized use or repair
  3. Customer fault or negligence
  4. Natural or manmade disaster
  5. Causes external to the products including, but not limited to, exposure to moisture, extreme temperatures, power outages, or other customer site conditions.

Limitation On and Exclusion of Damages for Breach of Warranty

You may recover from Slate Digital and its suppliers only direct damages up to the amount you paid for the product. You cannot recover for loss of present or prospective profits, data loss, business damage, or any other consequential, special, indirect or incidental damages.

Warranty Procedures

For information regarding your warranty, please contact Slate Digital or your local authorized reseller, distributor, or dealer. Product registration at www.slatedigital.com is required in order to process a warranty claim. You will be required to provide proof-of-purchase to validate your claim. Hardware may require return-to-factory, and the customer is responsible for properly packing and labeling and insuring any warranty returns for shipment to Slate Digital. The customer is responsible for any damage or loss incurred due to improper packaging or labeling. The customer is required to pay shipping/handling one way for warranty product returns and applicable custom duties, V.A.T. and other associated taxes and charges for international service.